1 Nature of the service and commercial identity masking Blind Marketplace Model

Safarny operates as an independent technology intermediary platform (Marketplace).

To ensure fair competition, protect commercial operations and intellectual rights, and preserve the platform’s commissions, the trade names and addresses of the operating tourism companies stay hidden and are not shown on the platform at any stage: before booking, during booking, and after payment is confirmed and the invoice is issued.

Operating companies are referred to by identification codes inside the platform. Safarny provides the customer with the full trip details, hotels, transportation, and itinerary, without disclosing the trade name of the organizing company, so that opportunity stays equal and the platform’s operational rights and stated commissions are preserved.

2 Legal and operational disclaimer

Safarny does not own, manage, operate, or control any of the services displayed on the website, including, without limitation, transportation, buses, hotels, flights, or meals.

The legal contract and the full operational responsibility for carrying out the trip, its safety, the quality of the services, and keeping to its schedule rest entirely with the tourism company that operates and is responsible for the program.

Safarny disclaims legal liability for any cancellation, delay, incident, or shortcoming caused by the tourism company or the host hotel.

3 Booking activation and direct contact Post-Booking Operations

Once payment is completed successfully, the booking request and traveler details are transferred automatically to the service provider’s dashboard. The operating company must contact the customer directly, by phone or WhatsApp, within the stated period, to confirm meeting times and places and all logistical details of the trip.

The electronic booking invoice issued by Safarny, which carries the digital order code (Booking ID), is the only official document accepted as proof of the customer’s right to the service before the operating party.

4 Dynamic cancellation and refunds Dynamic Cancellation Policy

Safarny does not apply one cancellation policy to every trip. Cancellation terms, refund deadlines, and deduction rates are set independently by the tourism company responsible for each program, and that policy is shown clearly to the customer in the booking details before payment is completed.

If a cancellation is requested, the platform applies that company’s terms and determines any refundable amount according to the operating provider’s rules. Amounts are returned through the same electronic payment method used for the booking, after the request is reviewed and approved.

5 Verified ratings and reviews

Customers who have already completed their trip successfully through the platform may write ratings and reviews of the travel services. We apply a strict review process that blocks random or fake reviews, so the platform stays transparent and credible for traveler communities.